IOvAGE Abuse Policy

The IOvAGE IP Network Abuse Department is responsible for supporting and enforcing the policies set forth in the IOvAGE Acceptable Use Policy ("AUP") and IOvAGE High-Speed Wireless Wireless Internet ("HSI") Service Customer Agreement ("Customer Agreement"). The policies set forth in the AUP and Customer Agreement have been put in place to protect the IOvAGE Network and IOvAGE High-Speed Wireless Wireless Internet service customers from the adverse impact that can result from intentional violations of the AUP and/or Customer Agreement. If you believe you have been the victim of activities which are in violation of the IOvAGE AUP or the Customer Agreement, the IOvAGE Network Abuse Department will take appropriate action to investigate and attempt to resolve the alleged violation.

If you feel that you have been a victim of Internet abuse which took place in part or completely on the IOvAGE Network, please report the incident to abuse@IOvAGE.net. Make sure to include the date and time of the incident, log files, spam examples or any other information that may be useful to the investigation and verification of the incident as well as your name and phone number or e-mail address so we may contact you directly.

Listed below are typical types and examples of activities which are in violation of the IOvAGE AUP and the Customer Agreement. If you are unsure whether you have been the victim of Internet abuse, the following examples may help in your determination. You may also refer directly to the IOvAGE AUP and Subscriber Agreement

Illegal Activities Any activity which violates local, state, federal or international law. Examples include: Posting or disseminating illegal material (such as child pornography or obscene material) or using the IOvAGE Network to facilitate pyramid or other illegal solicitation schemes.
Security Attempting to gain unauthorized access to the IOvAGE network, IOvAGE subscriber or a IOvAGE affiliated service provider's network resources; attempting to disrupt network services or services of external networks using the IOvAGE High-Speed Wireless Wireless Internet service; attempting to gather third party personal information without consent. Examples include: DoS attacks, computer virus distribution or the transmission of any other software or application that contains features harmful to the IOvAGE network or IOvAGE's subscribers or any other network service provider's subscribers.
Inappropriate Content Distribution of content which is inappropriate for its intended recipient. Examples include: Distributing inappropriate content to minors and posting content that IOvAGE deems offensive on personal Web space.
Electronic Mail Any e-mail related infractions. Examples include: Sending unsolicited bulk mail or 'spam'; sending e-mail that contains threatening, abusive, illegal or libelous material.
Instant Messaging Inappropriate use or misuse of instant messaging applications on the IOvAGE network. Examples include: Sending instant messages that contain threatening, abusive, illegal or libelous material.
Web Space Inappropriate use or misuse of personal Web space provided by IOvAGE or IOvAGE affiliates. Posting illegal or inappropriate material such as child pornography or material that violates the privacy rights or property rights of others.
Bandwidth, Data Storage and Other limitations Use of the IOvAGE network infrastructure in a manner that (i) exceeds the then current bandwidth, data storage or other limitations on the IOvAGE High-Speed Wireless Wireless Internet service or (ii) puts an excessive burden on the limitations of the network. Examples include: Using the IOvAGE network to run a Web-hosting server or any other commercial enterprise.