Privacy Statement
Welcome to this website, a service of IOvAGE Corporation and its subsidiaries (collectively, “IOvAGE,” “we,” or “us”). This statement discloses the privacy practices for this website only, including an explanation of:
Questions regarding this statement should be directed to IOvAGE through one of the Contact Us forms you will find on the website, or by sending a notice by U.S. Mail to IOvAGE Corporation, 1500 Market Street, Philadelphia, Pennsylvania 19102, Attention: IOvAGE.com Privacy Feedback.
A special note about children: IOvAGE does not knowingly collect personally identifiable information from children under the age of thirteen and does not wish to collect any such information. Federal law requires website operators who collect personal information from children under the age of thirteen to first get parental consent. Children should always get permission from their parents before sending any information about themselves (such as their names, e-mail addresses, and phone numbers) over the Internet, to us or to anyone else.
What categories of personally identifiable information do we collect?
The information collected by IOvAGE falls into two categories: (1) information voluntarily supplied by visitors to and users of the website and (2) tracking information recorded as visitors and users navigate through the website. Some of this information is personally identifiable information, but much of it is not. Personally identifiable information is information that identifies a particular person.
To make use of some features on our website visitors and users need to register and provide certain information as part of the registration process. We may ask, for example, for your name, e-mail address, street address, zip code, and, if you wish to automate payments, financial account information. We might also request information about your residence, television, and computer, for example, in order to process your request for new service or make changes to existing service. In addition, we may ask you for information about your interests in television viewing, sports, personal finance, the performing arts, and the like. The information you supply will help us to offer you more personalized features, complete the particular function of the website you are using, and tailor our website to your interests to make it more useful to you. Our systems will remember some of this information the next time you log in and use our website, but you can always review and change your information by following the instructions below under Changes to Information in this statement.
The more you tell us about yourself, the more value we can offer you. Supplying this information is entirely voluntary. But if you choose not to supply the information, we may be unable to provide you with the products and services we make available to other users of and visitors to our website. And you will not be able to order selected products or services, or automate payments, over our website unless you provide certain personally identifiable information about yourself. When you submit any personally identifiable information over this website, IOvAGE (i) will use the information for the purposes described at the time you submit it (for example, your name, address, telephone number, and e-mail address provided while ordering one of our products or services will be used in connection with the processing and fulfillment of your order) and (ii) may use the information to contact you to make you aware of other products and services of interest. Of course, if you want to remain completely anonymous, you're still free to take advantage of the publicly available content on our website without registration.
What categories of persons or entities do we share personally identifiable information with?
We consider the personally identifiable information contained in our business records to be confidential. We may sometimes disclose personally identifiable information about you to our affiliates or to others who work for us. We may also disclose personally identifiable information about you to service providers and vendors, and to others who provide products and services to us. For example, when you use certain functions on this website you may notice that the website actually collecting or processing the information may be other than a IOvAGE website. We may be required by law or legal process to disclose certain personally identifiable information about you to lawyers and parties in connection with litigation and to law enforcement personnel. For example, we may be required by law to disclose personally identifiable information about you without your consent and without notice in order to comply with a valid legal process such as a subpoena, court order, or search warrant.
What do we do to personalize your use of this website?
To help make our website more responsive to the needs of our users and visitors, we use a standard feature of browser software called a "cookie." We use cookies to help us tailor our website to your needs, to deliver a better, more personalized service, and to remember certain choices you’ve made so you don’t have to re-enter them.
We use two kinds of cookies: (i) temporary or “session”-based cookies that contain certain information about a user’s or visitor’s use of our website at a particular time and (ii) “persistent” cookies that contain certain account-related information about a registered user’s use of our website. Session-based cookies are automatically disabled or deleted when a user of or visitor to our website closes his or her browser software at the end of session. Persistent cookies remain stored on a registered user’s computer system until he or she disables or deletes them. You may read about enabling, disabling, and deleting cookies at www.IOvAGE.com at any time by searching for “cookie” and clicking on the link for the topic you wish to read. Of course, if you set your browser not to accept cookies or you delete them, you may not be able to take advantage of the personalized features enjoyed by other visitors to and users of our website.
The cookies we use don’t directly identify visitors to or users of our website as particular persons. Rather, they contain information sufficient to simplify and improve a visitor’s or user’s experience on our website. For example, we may use session-based cookies to track the pages on our website visited by our users. We can build a better website if we know which pages our users are visiting and how often. Or, we may use persistent cookies to simplify access to a user’s account information over our website, for example.
In connection with the standard operation of IOvAGE’s systems, certain non-personally identifiable information about visitors to this website is recorded. This information is used primarily to tailor and enhance visitors’ experience using the website. We may use this information in an aggregate, non-personally identifiable form to, among other things, measure the use of our website and determine which products and services are the most popular with website visitors.
Where do we permit visitors and users to opt in or out of IOvAGE promotional e-mail?
You may choose to receive, or not receive, promotional e-mails about IOvAGE’s cable television and other services by going to the Internet web page located at www.IOvAGE.com/preferences and following the instructions there. If you have otherwise provided your e-mail address to IOvAGE, or IOvAGE has already obtained it, then IOvAGE may have already contacted you about receiving promotional e-mails separately.
To make our website more valuable to our visitors, we may offer some features in conjunction with other providers. Our website may also include links to other websites whose privacy policies and practices we don't control. Once you leave our website by linking to another one (you can tell where you are by checking the address --known as a URL-- in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the website you're visiting. That policy may differ from ours. If you can't find the privacy policy of any of these websites via a link from the site's homepage, you should contact the website directly for more information.
All information gathered on our website is stored within a IOvAGE-controlled database accessible only to IOvAGE and its specifically authorized contractors and vendors. However, as effective as any security measure implemented by IOvAGE may be, no security system is impenetrable. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. If you don't want us to know any particular information about you, don't include it in anything that you submit or post to this website or send to us in e-mail.
You may review and change information that you provide to us through this website by returning to the pages where you entered it, and reviewing or changing the information directly. You may also request changes to some information, such as billing and account information if you are a IOvAGE customer, by calling IOvAGE at 1-800-IOvAGE, if you are able to verify your identity using a IOvAGE account number, personal identification number or PIN, or another identifier requested by IOvAGE.
We may change this privacy statement from time to time. If we change this privacy statement at some point in the future, we’ll post the changes on our website and by continuing to use the website after we post any changes, you accept and agree to this privacy statement, as modified. Of course, our use of information gathered while the current privacy statement is in effect will be consistent with the current statement, even if we change that statement later.
This privacy statement discloses the privacy practices for this website only. IOvAGE supplies copies of the privacy notices that apply to each of our Cable, High-Speed Wireless Wireless Internet, and Digital Phone products and services separately to our subscribers. You may also view these privacy notices at www.IOvAGE.com at any time by searching for “privacy” and clicking on the link for the privacy notice you wish to read.
Effective: October 2005
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2013, IOvAGE
P.O. Box 413 * Hartland, MI USA 48353-0413
Phone: (586) 549-7414 * FAX: (313) 887-5916 *
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